Technology Support Specialist I, Spring Valley

first_imgAbout Colorado Mountain CollegeImagine working at a college that welcomes everyone — students,faculty, staff, and community members — regardless of theirbackgrounds, beliefs, or traditions. An institution that is alsointegrally connected to, appreciated by, and supported by thosesame communities.Envision yourself at a dynamic, innovative, forward-leaning collegethat has an enterprising spirit and deep commitment to everylearner – from first-generation college students to adult learnersto academically motivated students seeking a more traditionalliberal arts education – all within a robust and highlypersonalized learning environment.Visualize applying your energy and skills to an organization thatrespects and cares about its employees enough to offer competitivecompensation and benefits while encouraging every team member torenew and recharge in places of inspiration, reflection, andworld-class outdoor recreation.Welcome to Colorado Mountain College and its eleven campuslocations sprinkled across a spectacular region of Colorado’scentral Rocky Mountains.Our visionColorado Mountain College aspires to be the most inclusive andinnovative student-centered college in the nation, elevating theeconomic, social, cultural, and environmental vitality of itsbeautiful Rocky Mountain communities.The collegeCMC is a comprehensive, public, open-access dual-missioninstitution offering 136 academic programs ranging from specializedcertificates to associate and bachelor’s degrees, a wide range ofonline, non-credit and lifelong learning courses, as well asextensive concurrent enrollment opportunities in close partnershipwith neighboring school districts.Over 15,000 students attend CMC annually, and 40% of degree-seekingstudents earn a certificate or degree every year. The college’sLatinx enrollment has doubled in six years to 27%, making CMCeligible for federal Hispanic Serving Institution (HSI) status. CMCcourses are highly personal and many are experiential by design,each with a maximum registration of 25 students.Colorado Mountain College campuses are located in Aspen,Carbondale, Breckenridge, Dillon, Steamboat Springs, GlenwoodSprings, Glenwood Springs-Spring Valley, Leadville, Rifle, the VailValley, and Salida. Of these locations, three areresidential—Spring Valley, Leadville, and Steamboat Springs — andstudents in Breckenridge have access to college-owned off-campushousing. CMC campuses are close-knit communities, on averageserving between 1,000 – 2,000 students.The majority of the college’s financial support comes from localproperty taxes, not tuition or state revenues. Consequently, CMC isuniquely positioned to be entrepreneurial, nimble, mission-focused,and responsive to community and workforce needs. The college’scentral administrative office, which supports all campus locations,is located in historic downtown Glenwood Springs, the town fromwhich CMC originally launched in 1965.Colorado Mountain College is accredited by the Higher LearningCommission and authorized by the Colorado Commission on HigherEducation. For general information about CMC, its programs,locations, students, faculty, and offerings, go to: .Our commitment to an environment where everyonebelongsOur college and beloved mountain communities are enriched by avariety of voices and experiences.At Colorado Mountain College, we continually work to improvelearning and working environments that welcome everyone. We aredeeply committed to promoting a free and open exchange of ideas,improving critical thinking, deepening mutual empathy and respect,and ensuring that every learner and team member has equalopportunities for personal and professional success.The college prioritizes the recruitment, hiring and retention of anengaged workforce that reflects and supports the backgrounds,characteristics and aspirations of the students enrolled at CMC.Therefore, we value applicants who bring a richness of priorexperience and training, and a commitment to the concepts ofinclusive and equitable practices, as well as an understanding ofhistoric and current social issues that impact groups fromdifferent socioeconomic and cultural backgrounds.CMC employees enjoy regular opportunities to raise their awarenessabout pressing societal issues, develop individual criticalthinking skills, and expand their understanding of and empathytoward others regardless of race, gender, ethnicity or otherfactors. Our goal is to deliver personalized teaching methods andeffective student support services that enable students to achievetheir goals, regardless of academic, financial, or experientialbarriers.Applicants to Colorado Mountain College must demonstrate acommitment and competence to work effectively with students,employees, and community members of all backgrounds.The positionUnder the supervision of the Director of Technical SupportServices, the Technology Support Specialist I is responsible forproviding technical expertise in supporting personal computers,Macs, instructional technology, and other hardware includingnetworking, telecommunications, and video streaming conferencingequipment. Appointed to work at specific sites and performing aspart of the IT Technical Support Services Team, he or she willprovide assistance to end users, including software installationsand assistance, hardware and software support, and diagnosinghardware and software problems. The Technology Support Specialist Iwill also instruct, support, and advise students, faculty and staffon methods and procedures in the usage of instructional technology(instructional computer labs, digital audio/video technology, videostreaming, and Smart classroom technology), software and otherrelated technology used within an academic learningenvironment.View/download job description including hiring salary range:Technology Support Specialist IPre-Requisites for the Position (QualificationsStandards)Education and Experience sufficient to meet the rigors of theposition. Examples may include a High School Diploma/GED and fouryears of PC/Mac and/or network support or related work experience;Associate’s Degree from an accredited institution and two years ofPC/Mac and/or network support or related work experience;Bachelor’s Degree from an accredited institution in computerscience or related IT field with one year of PC/Mac and/or networksupport or related work experience; or equivalent education andexperience that will provide the necessary knowledge, skill andabilities to perform the functions of the position.Desirable: A+ hardware/software certification or degrees intechnical or related field.Special Skills or abilities related to position: advanced knowledgeof PC and Mac environments, hardware and software; advancedknowledge of instructional hardware and software; knowledge ofcomputer networking; knowledge of server management; ability towork effectively as a team member; capacity to follow directionsand give attention to detail; good written and oral communicationskills in English; good interpersonal skills; ability to meetdeadlines and goals; and ability to supervise part-time employeesand work-study students.Diverse. Inclusive. Innovative. Focused on Student Success. Theseprinciples reflect the soul of CMC. They guide us in building ourteams and cultivating leaders. They guide us to be an institutionof higher education that’s the right fit for every faculty member,staff, student, and community member in its trust. Applicants mustdemonstrate a commitment to working effectively with students,employees, and community members of all backgrounds.Bilingual (English/Spanish) or conversational language abilitiesare preferred.To Apply: Please submit the required letter of interest,resume, and list of three professional references. CMC is an EOEcommitted to diversifying its workforce.External Applicants: Apply OnlineInternal Applicants: Please proceed to the HR page ofBasecamp or by searching in Learning Hub for instructionson applying for a full time position as an internalapplicant.Review of application material will begin April 20,2021.last_img